Q2TI - Horngren'S Financial And Managerial Accounting

Question

Classify each key performance indicator according to the balanced scorecard perspective it addresses. Choose from the following: financial perspective, customer perspective, internal business perspective, or learning and growth perspective.

9. Number of repeat customers

10. Employee turnover

11. Revenue growth

12. Number of on-time deliveries

13. Number of defects found during the manufacturing process

Step-by-Step Solution

Answer

Answer

9) Customer perspective

10) Learning and growth perspective

11) Financial perspective

12) Customer perspective

13) Internal business perspective

Step 1: Meaning of Employee turnover

Employee turnover is the amount or extent of specialists who stopped their employment and are supplanted by new ones. Employers who wish to examine the causes of turnover or calculate the cost-to-hire for monetary planning may discover it valuable to degree staff turnover.

Step 2: Classifying each key performance indicator according to the balanced scorecard perspective addresses

S.no.	Key performance	Balance scorecard
9	Number of repeat customers	customer perspective
10	Employee turnover	learning and growth perspective
11	Revenue growth	financial perspective
12	Number of on-time deliveries	customer perspective
13	Number of defects found during the manufacturing process	internal business perspective