19-6TI
Question
12. Identify the following costs as prevention, appraisal, internal failure, or external failure:
a. Inspection of final products
b. Sales returns of defective products
c. Employee training
d. Reworking defective products
e. Working with suppliers to ensure delivery of high-quality raw materials
f. Costs of warranty repairs
g. Product testing
Step-by-Step Solution
VerifiedCost | Type of cost |
a. Inspection of final products | Appraisal Cost |
b. Sales returns of defective products | External Failure Cost |
c. Employee training | Prevention Cost |
d. Reworking defective products | Internal Failure Cost |
e. Working with suppliers to ensure delivery of high-quality raw materials | Prevention Cost |
f. Costs of warranty repairs | External Failure Cost |
g. Product testing | Appraisal Cost |
Prevention cost is the cost incurred on the programs or activities to avoid poor quality goods or services.
From the given list following are the prevention cost –
c) Employee training
e) Working with suppliers to ensure delivery of high-quality raw materials
These are the cost to detect the poor quality of materials, goods, or services.
From the given list following are the appraisal cost –
a) Inspection of final products
g) Product testing
These are the cost incurred to correct poor quality of goods or services.
From the given list following are the internal failure cost –
d) Reworking defective products
These are the after-sale or service costs incurred to compensate the customers.
From the given list following are the external failure cost –
b) Sales return of defective products
f) cost of warranty repairs